Refund policy
We want you to love your order. If something doesn’t work out, here is how returns and exchanges work.
Return Window
Returns must be initiated within 14 days of delivery.
Items must be returned:
- Unworn
- Unwashed
- In original condition
- Free of animal hair
- No deodorant marks, stains, and any odors, including perfume, cologne, smoke, or detergent.
Items that do not meet these conditions will not be approved.
Exchanges
Every order is eligible for one exchange.
Exchanges may be for a different size or a different design.
Exchanges are not placed until the returned items are received and approved at our facility.
Refunds & Fees
Return shipping is not covered.
Original shipping costs are non-refundable.
A 30% restocking fee applies to all refunds.
Refunds are issued only after the returned items are received and approved.
Approved refunds are processed within 3–5 business days to the original payment method.
Incorrect or Defective Items
If you received the wrong item or a defective product, please contact us within 7 days of delivery at support@reinoculture.com with photos of the issue.
Approved cases receive a free replacement or a full refund.
How to Return Your Order
Ship your return to:
Reino Culture
P.O. Box 473
Santa Teresa, NM 88008-0473
United States
We recommend using USPS for the best rates.
After You Ship (Required Step)
Once your return is shipped, email us at support@reinoculture.com with the following information:
-
Subject line: Exchange or Refund
-
Return tracking number
-
Items being returned
- For exchanges: desired size or design
Return Review & Processing
Once your return arrives, our team will inspect and review the items.
• If approved:
We will place your exchange order or issue your refund accordingly.
• If denied:
The items will be shipped back to you within 5–7 business days.